At Gü Feeling, privacy is not just a requirement — it’s the foundation of the relationship we build with you. We treat every piece of information you entrust to us with the same care we bring to you and your rituals.

This Policy is designed to clearly explain how your personal data is collected, used, protected, and shared — and within what limits — when you visit our website, purchase our products, or contact us in any way. By using the Site, you are deemed to have accepted the practices described in this Policy.

 

Data Controller

 

Under the Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”), your personal data is processed by Güliz Bolcan Solakoğulları – Gü Feeling, acting as the data controller.

You can contact us at any time at info@gufeeling.com.

 

Collected Personal Data

 

During your interactions with Gü Feeling, we collect only the personal data necessary to provide our services accurately, securely, and without interruption. This may include:

• Identity and contact details you share for order and delivery purposes (name, surname, address, email, phone number)
• Order and transaction records related to the products you purchase
• Payment transaction references (we do not store your card details)
• Technical data that helps improve your experience on the Site (such as device and usage-related information)

We do not store credit card information. Payments are processed securely via PayTR.

Purposes of Processing Your Personal Data

 

We process your personal data to:

• Take and manage your orders
• Process payments
• Deliver products to you
• Manage returns and exchanges
• Communicate with you and provide customer support
• Maintain Site security, prevent misuse, and improve user experience

All processing is carried out only to the extent necessary and in compliance with KVKK.

 

Sharing of Personal Data

 

Your personal data may be shared in a limited and controlled manner with certain partners, solely as required to provide our services. Our key service providers include:

• Shopify (e-commerce infrastructure and hosting)
• PayTR (payment processing)
• Navlungo (shipping and logistics operations)
• Google Workspace (email and communication infrastructure)

In addition, your data may be shared with authorized public institutions and organizations where required by law.

Because some of these service providers may be located outside Türkiye, your personal data may be stored and processed on servers abroad. Any cross-border data transfers are carried out in accordance with KVKK and with the necessary technical and administrative safeguards in place.

 

Cookies

 

Our website uses cookies to make your experience smoother and more personalized. Cookies help us understand how the Site is used and allow us to improve our services

You can change your cookie preferences at any time through your browser settings. Please note that disabling cookies may limit the functionality of certain Site features.

 

Data Security

 

We take technical and administrative measures to protect the confidentiality and security of your personal data. Payment transactions are encrypted via SSL security protocols, and card data is not stored in our systems.

However, we also note that no method of data transmission over the internet can be guaranteed to be completely risk-free.

 

Retention Period

 

Your personal data is retained for the periods required by applicable legislation, or only for as long as necessary for the purposes for which it is processed. Once these periods end, personal data is deleted, destroyed, or anonymized in accordance with relevant regulations.

 

Your Rights Under KVKK

 

Pursuant to Article 11 of KVKK, you have the right to:

• Learn whether your personal data is being processed
• Request correction of incomplete or inaccurate data
• Request deletion of your personal data
• Seek remedies if you suffer damage due to unlawful processing

 

To exercise your rights, you may contact us at info@gufeeling.com.

 

Third-Party Links

 

Our Site may contain links to third-party websites. Gü Feeling is not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.

 

Updates and Effective Date

 

This Privacy & Security Policy may be updated in line with changes in legislation or our services. The most current version will always be published on our website and will take effect on the date it is published.

If you would like to share any questions, comments, or feedback regarding this Policy, you can contact us at info@gufeeling.com. Gü Feeling will review and respond to requests in compliance with applicable legislation. By visiting and using  www.gufeeling.com, users are deemed to have read, understood, and accepted this Privacy & Security Policy.